We have outlined our policies explaining how we serve you. If you have any questions, please send us an email or call us at 1-877-7BASICS

Service Policy

Pricing:  

We want you, our customer, to receive full advantage of any promotion or saving that may be available throughout the year.  Our on-line shopping cart, as well as all of our registers will automatically discount for any savings available.

We promote our "Buy 3 Get 1 Free" program that offers our best value.  Our staff can explain how this promotion works and how it gives you access to our wholesale pricing, just ask : )

Shipping:

1 Low Flat Shipping Fee.  We will ship your order anywhere in Canada for one flat fee.  Please know, we also offer express pickup; and we will even call you when your order is ready.

Your order is always reviewed by one of our staff.  We check it for consistency of size and style as well as for consistency with your school's requirements.  We want to get it right the first time, so if we have any questions or suggestions we will contact you before processing the order.

Order Tracking

Your order is tracked both in store, using our proprietary customer software, and tracked on its way to you, using Canada Post's Expedited Parcel service.  Please feel free to call us at anytime to find out the status of your order.

Returns:

We will gladly adjust your purchase as follows.

30  Day     Refund for unused, unworn, and non-crested items
60  Day     Size exchange for unworn, unaltered, and non-crested items

Privacy Policy

Privacy:

We thank you for kindly considering Uniform Basics.  In recognition and appreciation of your trust in us,  we promise to safeguard your privacy and  your personal information.

We want to offer you a comfortable shopping experience. No information is shared, sold, or traded. 

Any requests for confidential information not previously or specifically agreed to by you,  will first be handled by phone or in person only.

We will not contact you on any promotional or solicitation issue and again we will not email you any material(s) not directly related to an order you placed with us.

Any request for your information will first be handled by phone or in person only.