We have outlined our policies explaining how we serve you. If you have any questions, please send us an email or call us 1-877- 7BASICS

Pricing Policy, Shipping Policy, Service Policy, Privacy Policy, Order Tracking, Returns Policy

Pricing Policy

We want you, our customer to receive full advantage of any promotion or saving that may be available throughout the year. Our on line shopping cart as well as all our registers will automatically discount for any savings available. We promote our "Buy 3 Get 1 Free" program that is very popular with parents. Our staff can explain how this promotion works and how it gives you access to our wholesale pricing, just ask : )

Shipping Policy

1 Low Flat Shipping Fee. We will ship your order anywhere in Canada just one low fee.

Your order is always reviewed by one of our staff. We check it for consistency of size and style as well as for consistency with your school's requirements. We want to get it right the first time, so if we have any questions or suggestions we will contact you before the order is processed.

Security Policy

In order to safeguard our customers' confidence in us, we promise to safeguard any information your choose to share with us. Your information is not shared, not sold, not traded, or misused by us in any way. We want to offer you the confidence of a safe shopping experience. We encourage all customers to be aware of potentially fraudulent emails and to follow standard security guidelines to safeguard personal information. Please remember that we will not ask you for any confidential information. Any requests for confidential information not previously or specifically agreed by you will first be handled by phone or in person only.

Privacy Policy

Uniform Basics will always handle your personal information safely and responsibly. Our emails will not ask for any confidential information. We will not email you any material or ant type not directly related to an order you placed with us. Any request for your information will first be handled by phone or in person only.

Order Tracking

Your order is tracked both in store using our proprietary customer software and tracked on its way to you using Canada Post's ExpressPost. Please feel free to call us at anytime to find the status of your order.

Returns

We will gladly adjust your purchase as follows.

30  Day:       Refund for unused, unworn, and non-crested items
60  Day:       Size exchange for unworn, unaltered, and non-crested items